Jacobs UC Administrator (Voice/VTC) in Cannon Air Force Base, New Mexico
UC Administrator (Voice/VTC)
USSOCOM's mission is to “Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks.” As a member of our team, you will partner with SOF military and civilian members to directly support this mission by providing world-class Information Technology services and support that connect over 60,000 users around the world.
The UC Administrator performs tier one and two voice and video support in accordance with the SIE OPORD. Candidates for UC Administrator need a detailed understanding of telecommunications theory and practice. They should have solid technical skills, as well as interpersonal and organizational abilities. A UC Administrator must be able to perform element management, scheduling, call control, ensure STIG compliance, as well as utilize performance-monitoring tools to improve VoIP services and mitigate cybersecurity risk. Candidates must organize resources and work collaboratively to meet multiple team objectives, as well as interact closely with Government representatives on highly advanced technical issues. Candidates must be able to explain and present high-level technical subjects and processes related to assignments while independently composing and delivering reports and presentations of the highest professional quality. Experience working with the specific hardware used in the Government’s UC system is highly valued.
Managing the configuration and maintenance of voice, data and video equipment
Ensuring that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed
Overseeing the resolution of circuit issues
Ensuring that system logs and records are maintained
Associate of Science degree in Information Technology, IT Security, Network Systems Technology or related field or equivalent experience plus four (4) to seven (7) years of directly related experience or any equivalent combination of education, experience, training and certifications.
4 years working as a UC Administrator or equivalent
Required Certification: Employment is contingent upon obtaining and/or maintaining required certifications
DOD 8570 IAT Level II or higher
Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting). Work assignments vary based on client requirements.
Position may require night and weekend work.
- Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying equipment, boxes of supplies or files up to 50 lbs. Extended periods of sitting while on PC/laptop or phone.
Equipment and Machines:
- General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment. Servers, switches, routers and other computer equipment that supports the network environment.
Work assignments dependent on requirements by the client. It is important to be able to work at least 8 hours a day for 5 days per week (Monday through Friday).
On-Call or after hours’ support may be required
- Continental and Oversees travel may be required. It is important to maintain a current passport.
Other Essential Functions:
Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. Must be able to interface effectively with individuals at all levels of the organization. Grooming and dress usually business casual, but dependent on client’s standards. Must not pose a safety hazard to employees working in the same general area.
The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), in order to be granted a clearance you will be required to relinquish your citizenship in the foreign country.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Primary Location United States-New Mexico-Cannon Air Force Base
Travel Yes, 10 % of the Time
Req ID: I2S0002PQ